30-Day Money-Back Guarantee for Any Reason
You may return your undamaged product and packaging within 30 days of purchase to receive a FULL REFUND for any reason. If the reason for return isn’t quality-related, the customer must pay the round-trip shipping costs.
12-Month Warranty for Quality-Related Issue
● Requests within country of purchase
We will take care of all quality-related issues with REPLACEMENTS within 12 months, we promise to maintenance and accept refund but clients may pay some of domestic shipping charges to our side. Please note: Any provided shipping labels must be used within 10 days of purchase.
● Requests from outside country of purchase
We will take care of all quality-related issues with REPLACEMENTS within 12 months, we promise to maintenance and accept refund but the international shipping costs of round-trip must be covered by the customer. Please note: Any provided shipping labels must be used within 20 days of purchase.
● Requests for orders shipped from overseas warehouses
All above are shipped from China. For any purchases shipped overseas from the USA/UK/AU//JP via Amazon or eBay, please refer the rules or items on our Amazon stores. We'd like to forward your questions and issues to correct person and also solve it soon.
For purchases made through other retailers:
Other retailers’ after-sales support policies will vary. Please contact the retailer directly for specific guidance on their warranty process.
Unauthorized reselling of Ashanks products is strictly prohibited.
- What isn’t covered by the warranty?
- Purchases from unauthorized resellers
- Improperly operated devices
- Lost or stolen products
- Purchases made over 12 months ago (unless otherwise stated)
- Non quality-related issues (after 30 days of purchase)
- Free products
- When does the warranty begin?
It begins the day you place your order.
- How do I claim the warranty?
Before submitting a warranty claim, please refer to the specific FAQs for your product and attempt all troubleshooting suggestions.
If you believe the item is defective and under warranty, please submit a Return or Exchange request on the product’s support page, or contact us at firstname.lastname@example.org
- What is a valid proof of purchase?
- An Amazon order number or eBay username for a purchase made through Ashanks Direct
- A dated sales receipt from an authorized AshanksReseller that shows a description of the product along with its price
- What if I don’t have any proof of purchase?
- If you made your purchase through AshanksDirect, we may be able to locate your order using your email address, name or shipping address.
- If you made your purchase through an authorized AshanksReseller, you may contact the Reseller to see if they can provide a copy of your receipt.
- If the product was a gift, you may ask the giver to provide you with a copy of the receipt or claim the warranty on your behalf.
- Will the warranty be renewed if my product is replaced?
The warranty continues from the date of your original purchase. It won’t be renewed after a replacement has been provided.